biola Privacy Policy

This page describes what we collect when you use biola and how we keep that data protected. When you open an account, fund it via DANA or e-wallet, place a bet on Liga 1 or a live-dealer table, or contact our support team, we collect information about you. We use that information to operate our platform, comply with regulations, and prevent fraud. We do not sell your data to third parties.

Our privacy practices are transparent and follow standard data-protection principles. We collect only the information we need to verify your identity, process your payments, settle your bets, and respond to your requests. We keep your data encrypted, restrict access to authorized staff, and maintain audit logs of who accesses what.

If you have questions about how we handle your information, our support team in English and Indonesian can help. You also have the right to request access to your personal data, request corrections, or request deletion under applicable data-protection laws.

What Data We Collect on biola

When you open an account on biola, we collect your full name, date of birth, phone number, email address, and residential address. We use this information to verify your identity and comply with anti-money-laundering (AML) regulations. We also collect government-issued identity document details (such as a national ID number or passport number) and proof of address (such as a utility bill or rental agreement).

When you use biola, we collect information about your activity—which bets you place, which live-dealer tables you join, which slot games you play, which esports matches you explore, your wins and losses, and your withdrawal requests. We record your login timestamps, the devices you use to access biola, and your IP address. We use this information to detect fraud, monitor account abuse, and personalize your experience.

When you contact our support team, we collect your messages, chat logs, and email correspondence. We use this information to respond to your requests, investigate disputes, and improve our support processes.

How We Use Your Data on biola

We use your personal data to operate biola and deliver our services. We verify your identity to comply with legal and regulatory requirements. We process your payments by sharing your payment information with our payment processors. We settle your bets by recording match results and updating your account balance. We process your withdrawal requests by confirming your details and transferring funds to your payment method.

We use your data to prevent fraud and abuse. We monitor your account for suspicious activity—such as rapid deposit-and-withdrawal cycles, bets from multiple geographic locations in a short period, or unusual bet patterns. If we detect anomalies, we flag your account for manual review and may contact you for clarification or additional verification.

We use your data to comply with law. We maintain records of your account and transactions for regulatory and legal purposes. If law enforcement or a regulator requests information about your account, we may disclose it as required by law. We also use your data to fulfill obligations under anti-money-laundering, know-your-customer, and counter-terrorism-financing regulations.

Third Parties and Data Processors

We share your personal data with third parties only as necessary to operate biola and comply with law. Our payment processors (such as payment gateway operators) receive your payment information to process deposits and withdrawals. Our identity verification provider receives your identity document details to verify your identity. Our hosting provider maintains our servers and databases.

These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We do not authorize them to use your data for their own marketing or commercial purposes. If you have questions about how a specific third party uses your data, our support team can provide contact information for that processor.

Our servers may be located outside your jurisdiction. By using biola, you consent to the transfer of your personal data to countries where our infrastructure operates. These countries may have different data-protection laws than your home country. We maintain technical and organizational safeguards to protect your data regardless of where it is stored.

Identity Data

Name, date of birth, address, government ID number used for KYC verification and AML compliance.

Payment Data

Payment method, amount, timestamp, transaction reference; shared with payment processors for settlement.

Activity Data

Bets placed, tables joined, games played, login timestamps, IP address; used for fraud detection and account security.

Your Rights and Our Data Retention on biola

You have the right to request access to your personal data. You can ask us what data we hold about you, and we will provide a copy within a standard window. You have the right to request corrections if your data is inaccurate. You have the right to request deletion of your personal data, though we may retain some data for legal or regulatory reasons even after you request deletion.

You have the right to withdraw consent for certain data-processing activities. For example, if you consented to receive promotional emails from biola, you can withdraw that consent at any time by clicking an unsubscribe link or contacting our support team. Withdrawing consent for one activity does not affect our ability to process data for other necessary purposes (such as account verification or fraud prevention).

We retain your personal data for as long as your account is active. Once you close your account, we retain your data for a retention period mandated by anti-money-laundering and tax regulations (typically several years). After this retention period, we securely delete or anonymize your data. If you have an ongoing dispute or legal claim involving your account, we may retain relevant data beyond the standard retention period.

Cookies and Tracking Technologies

We use cookies on biola to enhance your experience. We use session cookies to keep you logged in and remember your preferences. We use analytics cookies to understand how you navigate our platform—which sections you visit, which games you explore, how long you stay—so we can improve our interface and features. We use security cookies to detect and prevent fraud.

Most web browsers allow you to control cookies through your browser settings. You can disable cookies, but this may limit your ability to use biola. We also respect "do not track" signals from your browser, though most cookies on our platform are necessary for operation and cannot be fully disabled without degrading functionality.

Contact and Data Subject Requests

If you have questions about our privacy practices, want to request access to your data, or want to exercise your data-protection rights, contact our support team. We have representatives available in English and Indonesian via chat, email, and phone. We respond to data-subject requests within a standard window.

Our support team maintains a log of all data-subject requests and acts on them transparently. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data-protection authority. We cooperate with regulatory investigations and provide information as required by law.

Policy Updates

We may update this privacy policy from time to time as our practices evolve or as regulations change. We will notify you of material changes via email or by posting a notice on biola. Your continued use of biola after updates take effect constitutes acceptance of the updated policy. If you do not agree with changes, you can close your account and request a final data deletion (subject to retention obligations).

We take your privacy seriously and are committed to transparent, lawful data handling. Our platform operates in supported jurisdictions only, and we comply with local data-protection and gaming regulations. If you have any concerns about how we handle your data, our support team is ready to help.